• We accept returns within 30 days of delivery.
• Customer is responsible for all shipping costs for returns.
• All merchandise must be returned unworn, unwashed and undamaged.
• CDs and DVDs must be returned unopened.
• Vinyl records can only be returned if the product is defective or damaged.
• For hygienic reasons we are unable to accept returns on intimate items like boy shorts and underwear.
• If your items qualify for return, please contact our support team at support@owslagoods.com to request for a RMA form.
• Return Form must be included inside your return package, so we know who to refund.
• Refunds will be processed to your original form of payment.
• Shipping fees are non-refundable.
• Discounted items are final sale. This also includes items purchased through a promotion code and Mystery Boxes. Please make sure you purchase the correct style, size & color.
• If you’d like to exchange an item, we will process it as two separate transactions - the return of the first item and a new order. The easiest way to do this is to place an order for a new item and complete our traditional return procedure for the original purchase.
• For international orders:
  Shipping duration may vary depending on distance, customs and the courier. Customs may hold your package for further screenings. There is no guaranteed date of release and we cannot supply any details regarding this process.
  The amount paid for the order does not reflect any importation taxes. We are not responsible for any custom/duty taxes your country may charge for your package. If you decide to reject the package, only the amount paid for the items will be refunded once we receive the package back. Initial shipping charges cannot be refunded.

There’s two steps to processing a return. First, we need to receive your item, process your return and refund your purchase. Second, your credit card company will return the amount to you.

It typically takes us 5–6 days to receive your item, process your return and refund your card. Sometimes, during especially busy periods this can take us up to 10 business days.

Once we’ve finished our processing it can take your credit card company up to 3 business days to post the refund to your account.

If you have a damaged or defective item, contact support@owslagoods.com with a photo of the damage and your order number. We’ll take care of you.

Send us an email at support@owslagoods.com including the following information: the email address associated with your order, your confirmation number, and the item you ordered.

If your order hasn’t shipped, we can typically process cancellations within one business day. Please note that banking systems don’t update immediately and it may take up to 5 days to see the cancellation on your credit card statement.

If your order has already shipped you’ll need to return the item to receive a refund. Tap here to learn more about returns.

Good news, as long as the account you used when you made your purchase is still open we can refund to your account.

That means that even if the card has been lost, stolen on cancelled we can still refund your card.

Unfortunately we can’t refund your purchase to a different account or a card associated with a different account.

We’ve expanded and now offer shipping on a majority of our items to Australia, Austria, Belgium, Brazil, Canada, Czech Republic, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, and the United Kingdom.

For international orders -
Shipping duration may vary depending on distance, customs and the courier. Customs may hold your package for further screenings. There is no guaranteed date of release and we cannot supply any details regarding this process.

The amount paid for the order does not reflect any importation taxes. We are not responsible for any custom/duty taxes your country may charge for your package. If you decide to reject the package, only the amount paid for the items will be refunded once we receive the package back. Initial shipping charges cannot be refunded.

We currently do not offer expedited shipping options. However, all items are shipped via standard ground shipping. It usually takes our warehouse 1 business day to process your order and 3 to 5 business days once shipped for items to reach destinations within the continental United States. That said, sometimes weather, traffic or high volumes will slow down shipping and it may take up to 10 business days to receive your order.

If you need to change the address on your order, please reach out immediately to support@owslagoods.com and provide us with the following:

• The order number (this can be found in your purchase confirmation email)
• The new name and address you’d like the item sent to

Please note that unfortunately, we aren’t able to change delivery addresses for items that have already been shipped.

To check status of an existing order, visit the order status page. You will need your order confirmation number.

Please note if you ordered a backordered item and it is within the backorder period the item is most likely still on backorder. If the item arrives early it will be shipped on arrival and you will automatically receive a shipment notification. If you have not received a shipment notification, the item is either being processed for deliver or is still on backorder.

Once your order has been shipped, we will automatically send you a shipment confirmation email that includes the tracking number.

Please note that it can take up to 48 hours for tracking numbers to become active. Unfortunately we can’t provide additional detail for you until the number becomes active.

If it has been longer than 48 hours and your tracking number still isn’t working contact us at support@owslagoods.com.

We use a variety of shippers so be sure you are using the right shipping provider (UPS, FedEx, etc) as noted in your shipping confirmation email to check the status of your order.

Once you receive your shipping confirmation email, you should expect to receive your merch within 7 business days. A vast majority of in-stock orders are shipped out the next business day and received 3 to 4 business days after shipment.

Please note that it may take some in-stock items up to 10 business days to arrive - especially during peak shipping times, inclement weather or when shipping to remote locations within the United States.

Backorder or pre-order items are shipped according to the schedule provided in the item description.

Each successful order generates a unique purchase confirmation email that includes an order number as well as order description. If you received an email with the correct details about your order, your order has been placed and will be shipping according to the details contained in the email.

If you did not receive an email, either your order was not submitted correctly, you used a different email address for confirmation or the confirmation was caught by your spam filters.

To confirm your email address on file, sign into your Owsla Goods account to view your email settings and contact information.

If the email listed is different than the one you would like please email support@owslagoods.com to request an email address update.

We know what it’s like to find the perfect item that you just have to have but find it is out of stock. If we have any estimate or indication of when it may become available again we always include it in the product description.

Unfortunately, that means if you don’t see an expected date in the product description we don’t have one.

The good news is we can automatically send you an email as soon as your favorite product comes back into stock. Simply click the Join Waitlist button for the product and fill out your information. We will send you an email as soon as the item comes back in stock.

Occasionally we run into delays with pre-ordered items. If you ordered a pre-ordered item and it has been more than 2 days since the date it was expected to be available and would like an update, we’d be happy to look into the situation for you and find out what’s going on. Just send us an email at support@owslagood.com including your order confirmation number, your email address and the item you ordered.